Frequently Asked Questions
Are catalogues available?
Yes, the cost is $50 to collect from either the Sydney of Melbourne office or $65 posted (Australia wide) or $100 (overseas).
Can I phone bid on a lot?
Requests for phone bidding must be in writing, via email if possible, giving lot number/s, name, address and phone number. You will be notified by email if your request has been approved. Be aware we accept no responsibility if we are unable to contact you at the time or the line drops out.
There will be no phone bidding on lots with an estimate of less than $5000.
Can I leave some absentee bids with you?
Yes, bids can be mailed, faxed or emailed to email@example.com.
Can I have someone else bid for me in the room?
A person bidding on behalf of someone else must supply a signed letter of authority from that person authorising him/her to bid on their behalf. The letter of authority must contain the full name and address details of both the bidder and the person they are bidding on behalf.
How do I register for live bidding?
All live bidding is now through Invaluable.com. See here for more information. An additional fee of 5% on the hammer price will be added to the invoice for live bidding.
Are there additional charges?
Yes, there is a buyer’s premium of 20% plus a GST (Goods and Services Tax) of 10% on the buyer’s premium giving the total of 22% which is added to the hammer price.
Payments made by credit card are subject to an additional service charge.
Do I need to register for each auction I want to bid in?
No, once you have been approved to bid you need only to login using your username and password.
I have forgotten my username or password.
I need to change my bid, how do I do this?
I am having problems submitting my bids online / or live bidding.
I have registered to bid but have not received approval yet.
Check that you have ticked the ‘yes I wish to place bids online’ box and completed the ‘references’ field on your registration. If these have not been done then the application remains ‘pending’.
References are checked and this can take a few days especially for overseas references. Those who have given no references and who live in Australia will be contacted by phone.
How many lots are sold per hour?
Lots are sold at the rate of 180 to 200 lots per hour, but it varies depending on the speed of the bidders.
Where and when can I collect my lots?
Purchases may be collected in person from the Sydney office once the auction has ended.
Can I collect and pay for my lots when I finish bidding? (room bidders)
We prefer lots to be collected and paid for after the auction has finished. However, if you need to collect and pay for your purchases during the auction you will need to wait until after the session has finished and the auction details have been given to the office. Allow approx 30-45 minutes after the session has ended.
When will I receive my invoice?
Invoices will be emailed, or mailed if no email address has been given, within 2-3 days after the auction has ended once the results have been verified and postage calculated and added. Invoices are emailed in numeric order.
What type of payment do you accept?
Payment for lots may be made in cash, personal or bank cheque, direct deposit and credit card. However, we add a service fee to credit cards payments (Visa, Mastercard and American Express).
Instructions on the methods of payment will be included on your invoice.
Can you post my lots to me?
Yes, you will be emailed an invoice with postage added and payment details. Lots will be mailed once payment has been received and cleared through our bank account.
What is the postage cost?
For the cost of postage and packing please refer here.
I have paid my invoice but haven’t received my lots yet.
Mail delivery around Australia takes 3-10 working days depending on State and region.
Overseas mail can take between 4 days to 3 weeks depending on country of delivery and mail service used.
Bidders will be emailed a tracking number once their parcel has been despatched. For overseas bidders only mail sent by International Express Post will have a tracking number.
I am interested in an unsold lot.
Requests for unsold lots will not be considered until after the auction has ended. Requests should be made by email where possible.